Patent Ownership: P12020005047

Patent Ownership : P12020005047

Terms & Conditions
Booking or Cancellation/Payment/Return Policy
Scheduling/Booking

Blackcat is always buzzing, so early appointments/booking are required. We encourage you to make an online booking in advance, especially prior to major holidays. Payment can be made upon online booking confirmation. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy. For bulk booking, please kindly fill-up the form on the booking page and send us the details required and we will reply to you as soon as possible for the slot confirmation. Please note that all bookings are subject to the availability of the slot. We will suggest alternative timing if the required time is fully booked.

Appointment Reminders

Upon online booking confirmation, our system automatically emails the booking details to the email address you provided.

Arrival

Please arrive 10-15 minutes prior to your appointment, so you’ll have plenty of time to unwind. Late arrivals will limit the time of your stretching session, as your appointment will end at the scheduled time to accommodate the next customer’s appointment. We will do our best to accommodate you; however, in some cases, it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.

Payment

We accept Visa, Mastercard, Online Banking FPX, and some of the mobile eWallet payment channels (Kiplepay, Touch&Go, Boostpay, WeChat pay, and Alipay).

How to book?

Booking can be made via

  • Our website www.blackcat.my. (with Discount)
  • Walk-in to our centre (regular walk-in price)
  • Phone booking with payment (regular price)
Cancellation & Refund
  • We require at least 3 hours’ notice of cancellation for confirmed booking where a 10% fee will be charged for any cancellation.
  • No refund will be payable for non-arrival for any session without the stipulated notice.
  • All bookings are non-transferable 3 hours prior to the booked session.
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